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Guidelines for Your Purchase from the Log Home Furniture Store
We thank you for your interest in
the Log Home Furniture Store handcrafted home furnishings! Twenty years
of experience plus hundreds of satisfied customers make our company the
exceptional choice in selecting us for your handcrafted furniture
needs.
We have provided information below for your benefit. These are
questions and clarifications asked by customers and provided out of our
experience. The vast majority of all our experiences with our customers
have been overwhelmingly positive ones. The occasional situation arises in
any customer/seller relationship that requires that we provide the
information below so that, as much as possible, you understand the ordering
process, the shipping process, warranties, your deposit, lead-times, etc.
We look forward to having you as a customer! Once
again, we thank you for your interest and look forward to a long
relationship with you in the future!
Your Piece is Unique and Custom-Produced
We are not a
“furniture factory” in the commercial sense. We do not build and stockpile
furniture that must be moved by retail establishments. Virtually ALL our
furniture is custom-produced and handcrafted when you order.
So, please keep in mind that the photos you are viewing on our website or in
our literature are examples of our recent productions.
Each piece of wood utilized for your furniture piece is hand
selected for quality and appearance to create YOUR handcrafted piece.
Your furniture pieces will be unique and unlike any other. We
harvest the wood; we own our own mill; each log is hand-peeled and cut
specifically to your needs. We never use commercially pre-manufactured,
factory-milled pieces (unless we have discussed with you the requirements of
your order and milled pieces are what you desire). While there will be
natural variances in the woods, every effort is made to create the style and
furniture pieces that you envision.
Is there something you
have seen online or elsewhere that you would like? ASK
US! We can probably create
anything that you can conceive.
Also, we offer to you, if you have an
email address, the opportunity to view your piece while it is in the
production stage (in most cases, prior to sanding and sealing) in the form
of a digital photo via the Internet. During production time, during
the weeks of production time after your deposit is received (see “Lead-Times” below),
if you desire, a
photo will be sent to you for your approval prior to shipping.
The Deposit
A 50% deposit is
required to initiate your order. We accept personal checks and money orders
via postal mail. Credit cards are accepted by phone. We accept Visa,
MasterCard, Discover and American Express credit cards. When your
deposit is received, your order is placed into the production schedule. The
50% deposit is based on the total cost of the furniture ordered, and
therefore excludes shipping costs. The deposit is non-refundable only
after production has started. Should you choose to cancel your order, and
production has not been started, we will refund you your entire deposit.
After production of your furniture order has begun, your deposit becomes
non-refundable. Typically, your order will be begun 2 weeks prior to
your anticipated ship date. If you must cancel your order, please make
every effort to do so 2 weeks or more prior to our anticipated ship date.
Shipping costs are calculated when the furniture is completed and
this cost is then added to the remaining 50% balance of the furniture
order. Balance must be received in full (including shipping costs) prior to
order shipment.
Final Payment
You will be
notified when you furniture pieces are complete and ready to ship. If we
have made prior arrangements with you to email photos of your pieces during
the final stages of production for approval, we will send you these photos
and wait for your response before completion and shipping. We will notify
you at this time of final actual shipping costs, and add these costs to the
remaining 50% balance of your total furniture order for a total amount due.
When we have received final payment (in the form of credit card, personal
check or money order) we will make shipping arrangements and notify you of
an expected shipping arrival time.
Methods of Payment
We accept for both deposit and final
payment: Personal/Business Checks, Money Orders and Credit Cards. Please
make checks and money orders payable to "Log Home Furniture Store," and send to the
following address:
Log Home Furniture Store
2656 County Road 335
New Castle, Colorado 81647
For credit card purchases, due to issues with security, please
contact us by phone to provide us your information: 888-792-0510.
For Mail Order convenience:
Please click here
to view a printable mail order form. Simply fill out the form, enclose
payment, and mail to the address above.
Lead-times
Lead-times
will vary throughout the year based on production schedule and current
demand. Please know that lead-times are an estimate only and might vary
as much as 2 weeks in either direction simply due to unforeseen situations
that influence production. While the vast majority of orders flow
flawlessly from the placement of your order to the day of shipping, things
can happen. Should anything happen that might delay your order, we will
be in touch with you. Lead-times are provided to gage a general arrival
date of your order, based on the production schedule at the time of your
order. Please tell us at the time of your order if you have a specific
deadline so that we are able at that time to let you know if we can fill
your order by your deadline date. Average lead-time is 10 days to 6
weeks to produce your order, dependent upon the number of items you are
ordering, the types of pieces you are ordering, etc. Please feel free to
contact us with regard to production schedules for the pieces which interest
you. Our artisans are supported by a small staff of workers, but each remains the
primary designer, assembler and finisher of your handcrafted piece (all
pieces must pass through his hands before he releases them to you), and
therefore the time to produce it is based on his current production
schedule.
Please know that your order is placed into the production schedule
in the order your deposit is received. In most cases, your piece is begun
somewhere near the end of your lead-time period (usually 2 weeks prior to
the anticipated ship date). It is during those days prior to the end of
your lead-time period that you will be emailed a photo of your piece for
your approval if your have requested one.
Catalog
At this time, our catalog is found on the Internet. We now offer a
PRINTABLE catalog of our current inventory. However, this catalog is
currently in a revision process (as our product line expands!) and will be
available soon. Meanwhile, please find our complete catalog in this
online website form.
Shipping Costs
Your order will be shipped to you either FREIGHT COLLECT
by common carrier, or FREIGHT PREPAID at the time of your final payment.
Regardless of the method you choose, our excellent business freight discount will apply
to your order. If you choose to pay freight collect, you will simply PAY THE DRIVER BY CHECK OR BY CREDIT
CARD when your order delivers. (Credit Card orders can be placed by
contacting the freight company office at time of delivery.)
All Orders are now
Blanket Wrapped to ensure that they arrive at your home in good condition.
The cost of Shipping Blankets will be included in your initial quote, and
included in the price of your furniture total.
In addition to Blanket
Wrapping, CUSTOM PALLETS will be produced for your shipment. The
number and size of pallets will also be added to the cost of your order.
Pallet Prices are determined based on the size of the order and the number
of items contained needing to be palletized.
NOTE ABOUT SHIPPING BEDS:
Beds are normally shipped bolted together by way of short rails, and then
palletized.
Regarding Damaged Freight: Every effort
is made to package your order in compliance with freight shipping guidelines
so that it safely arrives at its destination. However, it is the customer's
responsibility to check the order thoroughly on arrival and delivery for
freight damage. If you find damage, you must report this damage to the
driver and follow necessary reporting procedures. Your payment of freight
charges implies your contract with the freight company to safely deliver
your order to you, so please be conscious of the
fact that given you have paid for the freight service, you are the
freight company's customer. If required, we will support you
through the reporting process and attempt to help you remedy any damage
situations from our end; but if you sign for your items and allow the
driver to leave prior to checking for damage, there is virtually no recourse
with the freight company if you find damages later. Additional freight
charges (e.g., residential delivery, scheduled delivery appointments,
Saturday deliveries, inside drop-offs, etc.) are financially the
responsibility of the customer. The freight company will bill you
separately for these services.
Warranty
We stand behind our
products. Every effort is to provide you the highest quality rustic home
furnishings available, utilizing the highest quality products available to
us. If you receive your product and are unhappy with it or feel that it
for some reason does not satisfy your needs, you may return it for a full
refund of the purchase price of the furniture, less original shipping costs
to you, within 60 days of the date of purchase. Return shipping costs
are the responsibility of the customer. Your returned furniture must arrive
back here in original, like-new, re-saleable condition to receive a full
refund on your furniture purchase price. "Normal wear and tear" is not the
same as "like new," and will result in a reduction in retail value, and thus
a reduction in your refund. (Normal wear and tear turns the piece into
"used furniture.") Items damaged in transit back to us or damages incurred
while the items were in your possession will reduce your refund in
proportion to the now reduced retail value of the piece. (If this is the
case, photographs will be sent to you of the damages with the explanation of
the reduced refund when the refund is issued.) Refund amounts will reflect
a reduction in value if damage (including "normal wear and tear") is
identified. The final refund amount is determined at our discretion. We
will be fair with you.
Please also be aware that all log furniture is naturally subject
to the process of "checking." "Checking" is the appearance of cracks and
occurs mostly on the surface of the wood as moisture is released over time.
It does not affect the strength or structural integrity of the wood. It
simply adds to the uniqueness and rustic quality of the furniture.
Therefore, checking and other rustic qualities such as curves and knots are
not grounds for a return.
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