Guidelines for Your Purchase
from the Log Home Furniture Store

Click here for a printable version of this page.

We thank you for your interest in the Log Home Furniture Store handcrafted home furnishings!  Twenty years of experience plus hundreds of satisfied customers make our company the exceptional choice in selecting us for your handcrafted furniture needs.

We have provided information below for your benefit.  These are questions and clarifications asked by customers and provided out of our experience.  The vast majority of all our experiences with our customers have been overwhelmingly positive ones.  The occasional situation arises in any customer/seller relationship that requires that we provide the information below so that, as much as possible, you understand the ordering process, the shipping process, warranties, your deposit, lead-times, etc.  We look forward to having you as a customer!

Once again, we thank you for your interest and look forward to a long relationship with you in the future!

Your Piece is Unique and Custom-Produced

We are not a “furniture factory” in the commercial sense.  We do not build and stockpile furniture that must be moved by retail establishments.  Virtually ALL our furniture is custom-produced and handcrafted when you order.  So, please keep in mind that the photos you are viewing on our website or in our literature are examples of our recent productions.

          Each piece of wood utilized for your furniture piece is hand selected for quality and appearance to create YOUR handcrafted piece.  Your furniture pieces will be unique and unlike any other.  We harvest the wood; we own our own mill; each log is hand-peeled and cut specifically to your needs.  We never use commercially pre-manufactured, factory-milled pieces (unless we have discussed with you the requirements of your order and milled pieces are what you desire).  While there will be natural variances in the woods, every effort is made to create the style and furniture pieces that you envision. 

          Is there something you have seen online or elsewhere that you would like?   ASK US!  We can probably create anything that you can conceive.

          Also, we offer to you, if you have an email address, the opportunity to view your piece while it is in the production stage (in most cases, prior to sanding and sealing) in the form of a digital photo via the Internet.  During production time, during the weeks of production time after your deposit is received (see “Lead-Times” below), if you desire, a photo will be sent to you for your approval prior to shipping.

The Deposit

A 50% deposit is required to initiate your order.  We accept personal checks, money orders via postal mail.  Credit cards are accepted by phone.  We accept Visa, MasterCard, Discover and American Express credit cards.  When your deposit is received, your order is placed into the production schedule. The 50% deposit is based on the total cost of the furniture ordered, and therefore excludes shipping costs.  The deposit is non-refundable only after production has started.  Should you choose to cancel your order, and production has not been started, we will refund you your entire deposit.  After production of your furniture order has begun, your deposit becomes non-refundable. Typically, your order will be begun 2 weeks prior to your anticipated ship date. If you must cancel your order, please make every effort to do so 2 weeks or more prior to our anticipated ship date.
         Shipping costs are calculated when the furniture is completed and this cost is then added to the remaining 50% balance of the furniture order.  Balance must be received in full (including shipping costs) prior to order shipment.

Final Payment

         You will be notified when you furniture pieces are complete and ready to ship.  If we have made prior arrangements with you to email photos of your pieces during the final stages of production for approval, we will send you these photos and wait for your response before completion and shipping.  We will notify you at this time of final actual shipping costs, and add these costs to the remaining 50% balance of your total furniture order for a total amount due.  When we have received final payment (in the form of credit card, personal check or money order) we will make shipping arrangements and notify you of an expected shipping arrival time.

Methods of Payment

We accept for both deposit and final payment:  Personal/Business Checks, Money Orders and Credit Cards. Please make checks and money orders payable to "Log Home Furniture Store," and send to the following address: 
Log Home Furniture Store
2656 County Road 335 
New Castle, Colorado  81647

For credit card purchases, due to issues with security, please contact us by phone to provide us your information:  888-792-0510.

For Mail Order convenience:  Please click here to view a printable mail order form.  Simply fill out the form, enclose payment, and mail to the address above.

Lead-times

Lead-times will vary throughout the year based on production schedule and current demand.  Please know that lead-times are an estimate only and might vary as much as 2 weeks in either direction simply due to unforeseen situations that influence production.  While the vast majority of orders flow flawlessly from the placement of your order to the day of shipping, things can happen.  Should anything happen that might delay your order, we will be in touch with you.  Lead-times are provided to gage a general arrival date of your order, based on the production schedule at the time of your order.  Please tell us at the time of your order if you have a specific deadline so that we are able at that time to let you know if we can fill your order by your deadline date.  Average lead-time is 2 to 8 weeks to produce your order, dependent upon the number of items you are ordering, the types of pieces you are ordering, etc.  Please feel free to contact us with regard to production schedules for the pieces which interest you.  Our artisans are supported by a small staff of workers, but each remains the primary designer, assembler and finisher of your handcrafted piece (all pieces must pass through his hands before he releases them to you), and therefore the time to produce it is based on his current production schedule. 

Please know that your order is placed into the production schedule in the order your deposit is received.  In most cases, your piece is begun somewhere near the end of your lead-time period (usually 2 weeks prior to the anticipated ship date).  It is during those days prior to the end of your lead-time period that you will be emailed a photo of your piece for your approval if your have requested one.

Catalog

          At this time, our catalog is found on the Internet.  We now offer a PRINTABLE catalog of our current inventory.  However, this catalog is currently in a revision process (as our product line expands!) and will be available soon.  Meanwhile, please find our complete catalog in this online website form.

Shipping Costs

Your order will be shipped to you either FREIGHT COLLECT by common carrier, or FREIGHT PREPAID at the time of your final payment.  Regardless of the method you choose, our excellent business freight discount will apply to your order.  If you choose to pay freight collect, you will simply PAY THE DRIVER BY CHECK OR BY CREDIT CARD when your order delivers.  (Credit Card orders can be placed by contacting the freight company office at time of delivery.)

          All Orders are now Blanket Wrapped to ensure that they arrive at your home in good condition.  The cost of Shipping Blankets will be included in your initial quote, and included in the price of your furniture total.

          In addition to Blanket Wrapping, CUSTOM PALLETS will be produced for your shipment.  The number and size of pallets will also be added to the cost of your order.  Pallet Prices are determined based on the size of the order and the number of items contained needing to be palletized.

          NOTE ABOUT SHIPPING BEDS:  Beds are normally shipped bolted together by way of short rails, and then palletized.

          Regarding Damaged Freight:  Every effort is made to package your order in compliance with freight shipping guidelines so that it safely arrives at its destination.  However, it is the customer's responsibility to check the order thoroughly on arrival and delivery for freight damage.  If you find damage, you must report this damage to the driver and follow necessary reporting procedures.  Your payment of freight charges implies your contract with the freight company to safely deliver your order to you, so please be conscious of the fact that given you have paid for the freight service, you are the freight company's customer.  If required, we will support you through the reporting process and attempt to help you remedy any damage situations from our end; but if you sign for your items and allow the driver to leave prior to checking for damage, there is virtually no recourse with the freight company if you find damages later.  Additional freight charges (e.g., residential delivery, scheduled delivery appointments, Saturday deliveries, inside drop-offs, etc.) are financially the responsibility of the customer.  The freight company will bill you separately for these services. 

Warranty

We stand behind our products.  Every effort is to provide you the highest quality rustic home furnishings available, utilizing the highest quality products available to us.  If you receive your product and are unhappy with it or feel that it for some reason does not satisfy your needs, you may return it for a full refund of the purchase price of the furniture, less original shipping costs to you, within 60 days of the date of purchase.  Return shipping costs are the responsibility of the customer.  Your returned furniture must arrive back here in original, like-new, re-saleable condition to receive a full refund on your furniture purchase price.  "Normal wear and tear" is not the same as "like new," and will result in a reduction in retail value, and thus a reduction in your refund.  (Normal wear and tear turns the piece into "used furniture.")  Items damaged in transit back to us or damages incurred while the items were in your possession will reduce your refund in proportion to the now reduced retail value of the piece.  (If this is the case, photographs will be sent to you of the damages with the explanation of the reduced refund when the refund is issued.)  Refund amounts will reflect a reduction in value if damage (including "normal wear and tear") is identified.  The final refund amount is determined at our discretion.  We will be fair with you. 

 Please also be aware that all log furniture is naturally subject to the process of "checking."  "Checking" is the appearance of cracks and occurs mostly on the surface of the wood as moisture is released over time. It does not affect the strength or structural integrity of the wood.   It simply adds to the uniqueness and rustic quality of the furniture.  Therefore, checking and other rustic qualities such as curves and knots are not grounds for a return.

Contact Us:
Log Home Furniture Store
Office & Mailing Address:  2656 County Road 335
New Castle, Colorado  81647
Click here to send us an email

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